Luvia Lighting (hereinafter referred to as "the Company") has established the following Privacy Policy and constructed a mechanism for personal information protection. By ensuring all employees recognize the importance of and thoroughly commit to personal information protection, the Company promotes the protection of personal information.
1. Information We Collect
・We collect personal information to fulfill your orders and to deliver updates about our Company and products to existing and prospective customers.
The information we collect may include your name, contact details (including phone number, address, and email address), information about your activities (such as purchase history and communications with us), or your preferences.
If you purchase products from us, we will use financial information to process your payment.
If you contact us (e.g., product inquiries, warranty claims), we may store or record that interaction.
・We do not collect or process personal information that directly identifies website visitors, unless the visitor chooses to provide it, such as by signing up for our mailing list or making a purchase.
We may collect pseudonymous information about website visitors to help us optimize and improve our website.
2. Purposes of Using Personal Information
As a general rule, we will not disclose customer information to third parties without the prior consent of the customer.
However, in the following cases, the Company may disclose customer information, including member information, without the customer's prior consent.
(1) When disclosure is required by law.
(2) When the Company deems it necessary to protect the rights, interests, reputation, etc., of the Company.
(3) Disclosure to third parties necessary for service provision (e.g., shipping companies).
・Customer information will be managed by the Company in accordance with our "Commitment to Personal Information Protection."
・The Company may use customer information for the purposes of providing services, improving service content, promoting service utilization, and ensuring the sound and smooth operation of services.
・We may disclose personal information to payment companies for identity verification, billing address confirmation, and credit checks.
・The Company may provide information (including advertisements) to customers via email newsletters or other methods.
If a customer does not wish to receive such information, they may notify us in accordance with the method specified by the Company, and we will stop providing the information.
However, information necessary for the operation of this service cannot be stopped at the customer's request.
3. Prohibited Actions
Customers are prohibited from engaging in any of the following actions when using this service.
・Violating laws or these Terms, the cautions for using this service, the cautions for shopping on this service, or other related regulations.
・Infringing upon the rights, interests, or reputation of the Company or any other third party.
・Engaging in actions that may adversely affect the mind and body of minors, or any other actions contrary to public order and morals.
・Engaging in actions that annoy or cause discomfort to other users or third parties.
・Inputting false information.
・Transmitting or writing harmful computer programs, emails, etc.
・Illegally accessing the Company's servers or other computers.
・Lending or transferring passwords to third parties, or sharing them with third parties.
・Any other action that the Company deems inappropriate.
4. Disclaimers
・The Company shall not be liable for any damages arising from interruptions, delays, suspensions, loss of data, or unauthorized access to data due to failures in communication lines, computers, or other systems, or any other damages incurred by customers regarding the Company's services.
・The Company does not guarantee that emails or content sent from the Company's web pages, servers, or domains are free from harmful elements such as computer viruses.
・The Company shall not be liable for any damages caused by a customer's violation of these Terms or related regulations.
5. Security
・We implement various physical and technical measures to keep your personal data secure and prevent unauthorized access, misuse, or disclosure.
・Electronic data and databases are stored on secure computer systems, and access rights are managed using physical and electronic means.
6. Your Rights
We strive to ensure you always have control over your personal information.
As part of this, we aim to help you understand your legal rights, which include.
・The right to withdraw consent where your information is processed based on your consent.
・The right to confirm whether we hold your personal information and, if so, to obtain a copy of that personal information.
・The right to rectify inaccurate data.
・The right to object to your data being used based on our legitimate interests or for marketing and profiling.
・The right to erase certain data about you under specific circumstances (sometimes called the "right to be forgotten").
・The right to object to or restrict the use of your personal information.
7. Changes to This Policy
We may revise this notice at any time by amending this page. As any changes we make will be binding on you, we encourage you to check this page periodically to review any changes.